Merchant for Freight Forwarding and Logistics Services Air Freight Export

DHL Global Forwarding is the air and sea freight specialist of the DPDHL Group and is the world's leading provider in air freight and No. 2 in sea freight. With approximately 30,000 employees worldwide, we are present in more than 150 countries and territories. Through our network focused on service, quality, and sustainability, we connect people around the world and improve their quality of life. This applies not only to our customers, but also to every single member of our team. For our air freight team, we are looking for a results-oriented Merchant (f/m/d) for Freight Forwarding and Logistics Services Permanent, full-time

• You create all required export documents in accordance with regulations and internal procedures
• You are responsible for the processing, clearance, and distribution of all required documents in the shipping area
• You also carry out bookings and booking optimization based on internal guidelines in the sense of the product
• You also ensure that customer requirements are met and take corrective measures in case of deviations
• You also ensure that all documents are completed and updated in a timely and efficient manner and delivered in accordance with regulations and internal procedures
• You accept customer orders and check them in accordance with regulations and internal procedures
• As a freight forwarding merchant (f/m/d), you check the shipment status in the export area, identify deviations, and ensure solutions in case of incidents
• Your tasks also include supporting customer service in resolving incidents and exception management
• You build and maintain customer relationships intensively
• You communicate with customer service, product, and global service center in German and English

• Completed training as a merchant (f/m/d) for freight forwarding and logistics services
• Extensive knowledge of AFR export tasks
• Good administrative skills
• Good IT and PC skills (MS Office)
• Results-oriented work, teamwork, resilience, flexibility, organizational talent