MCC Troubleshooter (Maintenance Control Center) – DHL Airline

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• Coordination of all trouble shooting activities and AOG support on EAT and non EAT outstations.
• Generation of task cards for troubleshooting activities at EAT and non-EAT stations.
• Cooperation with Engineering to obtain maintenance release approvals from the manufacturer.
• Coordination with the Duty Manager, MCC, MOC, Planning, Stores, and Engineering departments.
• Monitoring and analysis of defects and error messages in accordance with the AMM, FIM, and manufacturer manuals.
• Support and execution of troubleshooting activities at EAT and non-EAT outstations.
• Documentation of troubleshooting activities and corrective actions related to repetitive defects.
• Responsibility for providing all troubleshooting-related information to the Duty Manager, Engineering, MCC, and MOC.
• Continuous review of deferred defects and delays across the EAT CAMO-supported fleet.
• Initiation and follow-up of structured troubleshooting activities.
• Support of weekend maintenance planning.
• Participation in cross-departmental projects.

• Completed degree program and several years of relevant professional experience, or extensive relevant professional experience in aircraft maintenance.
• Holder of a Certifying Staff License in accordance with EASA Part-66 AML Category B1 or B2.
• Minimum of 5 years of experience in work preparation and planning within aircraft maintenance.
• Very good command of English and German, both written and spoken.
• Good knowledge of IT applications, including MS Office; experience with AMOS and/or TRAX is desirable.
• Strong systematic and analytical thinking skills.
• Ability to work effectively under pressure.
• Highly motivated, flexible, and reliable.
• Capable of working autonomously and taking initiative.