International Pre-Sales Manager

This exciting expansion role requires an experienced technical pre-sales manager to lead our pre-sales engineering processes and team across the EMEA, USA, and Asia territories. Reporting directly to the Global Head of Sales, you will work closely with TANlock Regional Sales Managers and inside sales to provide deep technical and business support to new and existing key customers, distributors, resellers, and integrators.

• Solution Architecture: Discover customer technical pain points to recommend the optimal TANlock configurations (Biometric, RFID, PIN or mechanical locks).
• Integration: Advise/recommend clients on integrating TANlock with 3rd party access control providers, operating systems and management platforms.
• Technical Ecosystem expansion: Build in TANlock technical solutions alongside partner ecosystem OEMs and integrator systems.
• Trust Building: Identify and build credibility and authority with client network, IP, and security tech teams to design, test, and validate products for critical infrastructure sites.
• Channel Onboarding: Build and deliver technical training workshops to onboard partners into the Sentinel program for all TANlock products
• Tenders & Events: Guide and shape technical responses for multinational RFQs/tenders and attend trade shows, exhibitions, and distributor roadshows.
• Work in tandem with Regional Sales Managers across partner training, customer visits, pre-tender specification definition, and post-tender support.
• Build an overview of all integration and OEM solutions and leverage these relationships to cross-sell to end customers. Drive knowledge of these integrator solutions into the sales team and promote them to end customers.
• Establish, monitor and expand our competitor comparison matrix so we can monitor and ensure feature and product leadership.
• Team Management: Train, nurture and lead the pre-sales engineer team and technical sales processes globally.
• Evaluation & PoC: Design, approve and manage Proof of Concept (PoC) deployments alongside local partners to pass validation. Establish a process and test plan to follow.
• Own and develop database and tools which capture all access control software we support, cabinet and server rack door OEM’s and streamline process to develop adaptors.
• Sentinel partners: Support onboarding across their technical sales teams.
• HQ Collaboration: Gather field requirements to assist in the specification of new products and features through TANlock new product development process.
• Support & Intelligence: Diagnose field hardware faults and triage Level 1 post-sales issues before handover to technical support.

• Education: Engineering degree (or equivalent) in Computer Science, RF, Electronics, Networking, or Technical Services.
• Domain Expertise: Minimum 7 years of related technical and market experience within physical access IP authentication and access control products.
• Pre-Sales Record: Minimum 4 years of experience in pre-sales or field engineering, troubleshooting hardware, software, and IP systems. OEM or vendor experience is highly beneficial.
• Soft Skills: Proven track record with field engineering, troubleshooting large and complex IP systems and working methodologically to resolve issues.
• Good communication skills required to develop strong relationships with regional sales team, engineering, post-sale support and key technical customer contacts. Able also to leverage relationships with other business units and/or external partners to deliver solutions.
• Self-motivated, inquisitive, and possesses a "Go-Get" attitude with excellent communication skills to influence technical managers and C-suite executives alike.
• Valid German driving license. Commitment to travel up to 40% of the working week in Germany HQ and globally including week-long regional sales trips gional sales trips.