Segment Coordination OS Process Support and Quality Assurance

Support segment management in daily operations and serve as a central interface within the Operations/Services segment. Coordinate appointments, meetings and events, and prepare agendas and required documents in a timely and target-group-oriented manner. Prepare meetings, management appointments and decision-making processes in terms of content and organization, attend meetings and prepare minutes and action overviews. Follow up on agreed measures, decisions and deadlines, and ensure transparent and reliable communication with involved specialists and managers. Create and coordinate reports, presentations, analyses and decision templates for segment management, and prepare complex issues in an understandable and target-group-oriented manner. Coordinate cooperation with internal interfaces and handle cross-segment coordination on selected technical, organizational and regulatory topics. Support the preparation, implementation and follow-up of communication formats within the segment and the preparation of segment-related information for relevant committees and contacts. Support daily operations of the Process Support/Quality Assurance group, handle special topics and create strategic analyses and decision templates to support segment managers. Assume responsible tasks and roles in projects and initiatives, including supporting their implementation in close coordination with involved departments.

Support segment management in daily operations. Coordinate appointments, meetings and events. Prepare meetings and management appointments. Follow up on measures and deadlines. Create reports and presentations. Coordinate internal interfaces. Support communication formats. Support daily operations in process support/quality assurance. Assume project tasks.

Successfully completed commercial training with appropriate further qualification, a degree in business administration or a comparable qualification. Ideally several years of experience in executive assistance, department or segment coordination, operational banking or a comparable environment. Good understanding of banking processes, organizational contexts and internal control mechanisms. Structured, careful and forward-looking working style, and ability to maintain an overview even with numerous parallel topics. Strong organizational, analytical and conceptual skills, and ability to present information concisely and target-group-oriented. Confident, reliable and trustworthy communication – both written and verbal – and professional demeanor towards internal and external contacts. Proficient in common MS Office applications, especially Outlook, Word, Excel and PowerPoint. Strong service orientation, teamwork and willingness to change, and a strong willingness to take responsibility. Very good German and English skills, written and spoken.