Specialist Customer Consulting and Service Development

In customer service at E.ON Energie Dialog GmbH, you help 100% renewable energy make a difference in people's lives. You will be part of the team directly at the E.ON headquarters in Essen and actively help build the Customer Contact Lab. The position is initially limited to 12 months, full-time, on site.

• Competent, friendly and solution-oriented advice for our private and business customers on electricity and gas
• Reliable and service-oriented handling of enquiries about products, tariffs and contracts by phone, email and other communication channels
• Identifying customer needs in conversation and using sales opportunities by recommending suitable products and solutions
• Continuously improving customer satisfaction and ensuring our quality standards
• Bringing experiences and insights from customer contact into discussions with departments and internal contacts to help optimise our processes
• Being available to internal stakeholders for sit-ins, giving insights into direct customer contact and promoting a shared understanding of our customers' needs

• A completed commercial apprenticeship or comparable qualification and several years of experience in customer service
• Ideally knowledge of the energy industry and familiarity with energy products, processes and customer concerns
• You are enthusiastic about technical topics and enjoy sharing knowledge clearly and developing good solutions together with others
• Service-oriented and respectful communication; you advise customers confidently, competently and as equals
• Confident use of MS Office and various IT systems, very good written expression and reliable German spelling
• Strong team spirit: You enjoy working with colleagues and internal contacts and actively help make our customers' needs visible