Apprenticeship as IT Specialist for Data & Process Analysis 2027 - IT Service Management

You don't just want to use digital tools, but understand what's behind them? With us you'll discover how data and IT processes make everyday work easier and you'll help shape improvements directly. From the start you're part of the team and combine practical experience in the company with knowledge from vocational school. Step by step you learn how support requests are resolved and how Jira, Jira Service Management, and Confluence help us collaborate. You'll work with data, IT support, clear instructions, and artificial intelligence (AI). What matters is not what you already know, but what you want to discover and learn.

You learn how IT service processes work and contribute your ideas.; You work with Jira, Jira Service Management, and Confluence and further develop the tools together with the team.; You analyze data and make results understandable at a glance.; You get to know IT support and help make processes easier for employees.; You create easy-to-understand guides that enable others to continue quickly on their own.; You collaborate with various IT teams and see how an idea becomes a good digital solution.

You have a good intermediate school leaving certificate (Mittlerer Schulabschluss), a university of applied sciences entrance qualification (Fachhochschulreife), or the general higher education entrance qualification (Abitur), or are about to obtain one.; You are interested in IT, data, and digital processes.; You like to recognize connections and approach tasks step by step.; You work carefully, ask questions, and like to contribute your own ideas.

Onboarding; Good transport connections; Mentoring; Development programs; Modern work environment; Mobile working