Working Student Customer Service

With the Holzprofi24 and Leondo brands, we operate leading e-commerce platforms for home and garden products in Europe. To strengthen our service team, we are looking for a communicative Working Student (m/f/d) Customer Service who enjoys direct customer contact, supports customers with orders, service matters and complaints in a solution-oriented way, and actively contributes to excellent customer satisfaction.

• Support in advising our customers on all questions about service, complaints and quality issues
• Receiving and recording customer inquiries and helping to process complaints
• Maintaining and documenting cases in our ERP and ticket system
• Close cooperation with the warehouse logistics and sales departments as well as external partners
• Helping ensure high customer satisfaction through a positive and service-oriented way of working

• Enrolled student (f/m/d), ideally with a focus on business administration, logistics, economics or a comparable degree program
• Outgoing, open personality and enjoyment of dealing with customers
• Very good German, spoken and written
• Confident use of MS Office applications