IKEA Batu Kawan: Part Time Customer Relations Officer (Services) (20 Hours per Week)

Ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes: ensuring the department is fast and efficient for customers and cost-effective for the IKEA store; handling customer issues efficiently and with empathy; actively working towards fulfilling the four tasks of the store. Your assignment: be helpful and friendly with customers, always aiming for a win-win situation and repeat business; have the knowledge, confidence and desire to resolve customer complaints; make the buying process as easy as possible; listen to customers and use knowledge of IKEA product range and retailing to offer informed solutions; be empowered to solve complaints within authorization level, recognize when to escalate and pass relevant information to a manager.

Ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes: ensuring the department is fast and efficient for customers and cost-effective for the IKEA store; handling customer issues efficiently and with empathy; actively working towards fulfilling the four tasks of the store. Be helpful and friendly with customers, always aiming for a win-win situation and repeat business; have the knowledge, confidence and desire to resolve customer complaints; make the buying process as easy as possible; listen to customers and use knowledge of IKEA product range and retailing to offer informed solutions; be empowered to solve complaints within authorization level, recognize when to escalate and pass relevant information to a manager.

Possess cheerful, pleasant personality with a positive mindset. Customer service minded, sales driven and motivated in a vibrant retail environment. Physically fit with hands-on approach. Meticulous with an eye for details and follow-up skill. Strong team player and able to work in a fast-paced working environment. Comfortable to handle basic food preparation. Able to work on rotating shifts and support retail operations during peak periods on public holidays & weekends.