Service Owner Observability and Event Monitoring

LBBW is one of Germany's leading banks and an innovative company in the financial sector. In addition to traditional banking services, we deal with digitalization, sustainability and international markets. We offer an environment that promotes personal and professional development. With over 10,000 employees, we are shaping the future of the financial world – Together #NeuesSchaffen. The Infrastructure Support Services group is a key pillar of our IT department and plays a decisive role in supporting and optimizing our IT infrastructure. As Service Owner Observability and Event Monitoring, you are responsible for the structure, operation and further development of the service throughout its entire lifecycle. You shape the interaction of internal teams and external providers and ensure that Observability and Event Monitoring meet LBBW's requirements and effectively support application operations.

Build and develop service: You define service scope, target picture, roadmap and operating model for Observability and Event Monitoring. You decide which services are provided internally and which by external providers. Manage requirements and use cases: You consolidate requirements from IT, specialist departments and regulatory requirements into a consistent bank-wide logging and monitoring concept, prioritize new use cases, improvements and releases and drive the reduction of technical debt. Establish Observability and Event Monitoring: Together with internal teams and providers, you ensure the connection of relevant metrics, logs and performance data from different data sources via suitable interfaces as well as suitable dashboards and alerting. You ensure integration into incident and problem management. Ensure service quality: You agree and monitor quality targets and service levels, conduct service reviews and initiate the sustainable resolution of faults and weaknesses – regardless of who provides the service. You consider capacity developments and derive measures for stable and efficient operation. Consider security and efficiency: You ensure that governance, information security, data protection and regulatory requirements are considered in service design, assess risks and prepare decisions on resources, costs and investments. Coordinate collaboration and service delivery: You align internal teams and external providers, clarify responsibilities and handovers and ensure transparent processes as well as up-to-date operational and emergency documentation.

Qualifications and Experience: You have studied computer science or business informatics or bring a comparable qualification with relevant professional experience. You have experience in the structure, operation or further development of IT services. Technical Understanding: You know the fundamentals of Observability and Event Monitoring and understand how metrics, logs and performance data are used to assess the state of applications and infrastructure and detect faults early. Tools and Processes: You have experience with monitoring or observability solutions such as Dynatrace, the ELK stack, Checkmk or Icinga, and are familiar with incident, problem, change and release management. Interface technologies for connecting different data sources are also familiar to you. Conception and Control: You can gather, prioritize and translate requirements from various stakeholders into a target picture and actionable measures. Collaboration with internal teams and external service providers is familiar to you. You keep an eye on the efficient design and further development of the service. Personality: You think in a structured and conceptual way, communicate clearly and can bring different interests together to form viable solutions. Quality, reliability and a good eye for connections characterize you. Language: You have very good German and good English skills, both written and spoken.