Assistant Front Office Manager

The Frankfurt Marriott Hotel is seeking an Assistant Front Office Manager to help lead a front office team of up to 30 employees. The role focuses on personalised guest service, team leadership and improving service processes in an international hotel.

• Team leadership: Help lead and organise the entire front office team of up to 30 employees across Front Desk, Bellstand, At Your Service, Rooms Controlling and Night Audit, ensuring a good first impression.
• Improve the guest experience: Ensure smooth, personalised guest service from check in to check out and beyond.
• Leadership and motivation: Mentor, motivate and develop your team, raise service standards and create an open, welcoming working atmosphere.
• Feedback management: Handle guest enquiries and feedback confidently and work actively to keep guests satisfied.
• Efficiency: Introduce and improve processes to provide fast, reliable service and set standards valued by guests and staff alike.
• Teamwork: Coordinate closely with other departments and the Director of Guest Services.

• Vocational training in hospitality or a comparable degree.
• Several years of front office experience, ideally including management and leadership experience.
• A passion for hospitality and enjoyment of working with an international team and guests from around the world.
• A strong focus on service, excellent communication skills and organisational ability.
• Very good spoken and written German and English.
• Confident use of hotel software, such as Opera.