Guest Experience Expert
This job is at Marriott International. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Hospitality
Salary
Competitive salary
Listing data as of November 12, 2026
About this Apprenticeship
As a team member in the At Your Service Team at the Marriott hotel in Cologne, you accompany guests even before their journey begins. Modern working atmosphere, a family-like, diverse team and a permanent contract with structured onboarding.
What You'll Learn
- Receiving and forwarding in-person & telephone guest inquiries
- Advising our guests on all matters and concerns
- Arrival checks and handling the pre-arrival process
- Preparing and following up on group trips & VIP guests
- Taking room service orders
- Close cooperation with internal departments such as reception, housekeeping and accounting
Requirements
- Experience in a similar guest-oriented position and/or a hotel management qualification (Hotelfachausbildung)
- Communicative personality and confidence in both German and English
What Marriott International offers
- Permanent employment contract, structured onboarding program
- Family-like and diverse team from many nations, flat hierarchies with quick decisions and regular feedback, management that motivates, supports and inspires
- Wide choice of internal & external training, individual development plans, very good promotion prospects and transfer options to sister hotels
- Consideration of your shift preferences, predictable working hours and overtime compensation
- Numerous employee events and team-building activities
- Christmas and holiday bonus, discounted parking or discounted Deutschlandticket, appreciation bonuses, employee referral program, free cleaning of uniform/business clothing, capital-forming benefits, discounted employee hotel stays and F&B discount in over 8,000 Marriott hotels worldwide
- Various wellbeing and (mental) health offers, Serve360 activities, healthy and tasty meals in the canteen and many opportunities for social engagement
- Choice of 5 options: Discounted Deutschlandticket or fuel voucher / contribution to an URBAN SPORTS CLUB membership / company health insurance / company pension plan / company disability insurance
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