Customer Advisor Sales Services, Solution & Repairs

MediaMarktSaturn Germany with the brands MediaMarkt and SATURN is number one in Experience Electronics. This describes our range of services for our customers – customer experience and personal advice on site and in their vicinity. As a successful omnichannel provider, we closely link our stationary markets with our online shops and mobile shopping apps. That is why we are looking for new colleagues with enthusiasm for really good technology. Colleagues who want to shape the customer experience in our markets. The best solutions arise when different perspectives come together. Diversity is the key to achieving our vision of becoming an Experience Champion. We value diversity and promote equal opportunities and inclusion – become part of our team!

• Focus on customers and advice before, during, and after purchase - passionate, customer-oriented, competent
• Active, cross-category sales of our products, accessories, and associated services and services
• Inspiring our customers for our products and solutions
• Repair instead of throwing away: carrying out display, battery, and small-part repairs with original spare parts from many renowned manufacturers
• Competent advice and execution of high-quality services in IT and entertainment (e.g., TV calibration, software installation)
• Contact person and support for our customers with technical questions
• Contact person for internal and external partners or product suppliers for all processes related to repair and return

• Successfully completed vocational training in retail and/or professional experience in sales of products and services
• Knowledge and interest in products and trends of the consumer electronics industry (ideally for smartphones and notebooks)
• Strong customer and service orientation
• Communication skills, implementation strength, and a solution-oriented work approach
• Team player with enjoyment of shared success
• Willingness to support the team also in afternoons/evenings and on Saturdays