Customer Service Advisor

Advising customers and handling inquiries regarding online pickup, product returns, exchanges, repairs, or purchase processing – passionate, customer-oriented, competent Administrative tasks related to the sales process, financing, or purchase on account Point of contact for internal and external partners or product suppliers for all repair processes Active support at customer events Positive and proactive attitude towards customers and ensuring simple, efficient solutions for complaints Implementation of prescribed national standard guidelines, processes, and behaviors

• Advising customers and handling inquiries regarding online pickup, product returns, exchanges, repairs, or purchase processing – passionate, customer-oriented, competent
• Administrative tasks related to the sales process, financing, or purchase on account
• Point of contact for internal and external partners or product suppliers for all repair processes
• Active support at customer events
• Positive and proactive attitude towards customers and ensuring simple, efficient solutions for complaints
• Implementation of prescribed national standard guidelines, processes, and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends of the consumer electronics industry
• Strong customer and service orientation
• Communication skills, implementation strength, and a solution-oriented way of working
• Team player with enjoyment of shared success
• Willingness to support the team in the afternoons/evenings and on Saturdays