Customer Advisor Customer Service Focus Checkout

Advise our customers and handle customer inquiries regarding online pickup, product returns, exchanges, repairs, or purchase processing (checkout) - passionate, customer-oriented, competent Administrative tasks related to the sales process, financing, or purchase on account, etc. Market our products on various online platforms Contact person for internal and external partners or product suppliers for all processes related to repairs Active support at customer events Positive and proactive attitude towards customers and ensuring simple, efficient solutions for customer complaints Implementation of prescribed national standard guidelines, processes, and behaviors

• Advise our customers and handle customer inquiries regarding online pickup, product returns, exchanges, repairs, or purchase processing (checkout) - passionate, customer-oriented, competent
• Administrative tasks related to the sales process, financing, or purchase on account, etc.
• Market our products on various online platforms
• Contact person for internal and external partners or product suppliers for all processes related to repairs
• Active support at customer events
• Positive and proactive attitude towards customers and ensuring simple, efficient solutions for customer complaints
• Implementation of prescribed national standard guidelines, processes, and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends of the consumer electronics industry
• Strong customer and service orientation
• Communication skills, implementation strength, and a solution-oriented way of working
• Team player with fun in shared success
• Willingness to support the team also in afternoons/evenings and on Saturdays