Customer Advisor Customer Service Focus Customer Experience

Ensure excellent shopping experience through proactive greeting and quick orientation of customers in store Guarantee check-in for online booked appointments and arrangement and coordination of consultation appointments Proactive information sharing about current promotions to customers and ensure non-buyers get opportunity to meet their needs Collaboration with Solution Manager to create customer-oriented solutions Conduct customer surveys Farewell customers for long-term customer retention

• Ensure excellent shopping experience through proactive greeting and quick orientation of customers in store
• Guarantee check-in for online booked appointments and arrangement and coordination of consultation appointments
• Proactive information sharing about current promotions to customers and ensure non-buyers get opportunity to meet their needs
• Collaboration with Solution Manager to create customer-oriented solutions
• Conduct customer surveys
• Farewell customers for long-term customer retention

• Excellent customer and service orientation to promote positive and welcoming atmosphere in store
• Strong service understanding and understanding of our business model
• High communication skills and empathy
• Coordination and organizational strength for efficient planning of consultation appointments
• Team player with joy in shared success
• Willingness to support team also in afternoons, evenings and on Saturdays