Customer Service Advisor

Advising customers and handling customer requests concerning online collection, product returns, exchanges, repairs and purchase processing. The role also includes administrative tasks, repair processes, customer events and implementing national standard guidelines.

• Advise customers and handle customer requests concerning online collection, product returns, exchanges, repairs and purchase processing with passion, customer focus and competence
• Perform administrative tasks related to sales processes, financing and purchases on account
• Act as a contact person for internal and external partners or product suppliers for all repair-related processes
• Actively support customer events
• Maintain a positive and proactive attitude towards customers and ensure simple, efficient solutions to customer complaints
• Implement specified national standard guidelines, processes and conduct

• Successfully completed service-oriented vocational training, ideally in hospitality and retail or the events industry
• Knowledge of and interest in products and trends in the consumer electronics industry
• Strong customer and service orientation
• Strong communication and execution skills, with a solution-oriented approach
• Team player who enjoys achieving success together
• Willingness to support the team in the afternoons, evenings and on Saturdays