Customer Service Advisor

MediaMarktSaturn Germany, with its MediaMarkt and SATURN brands, is number one in Experience Electronics. This describes the range of services we offer our customers: an enjoyable customer experience and personal advice on site and nearby. As a successful omnichannel provider, we closely connect our physical stores with our online shops and mobile shopping apps. We are therefore looking for new colleagues who are enthusiastic about truly great technology and want to help shape the customer experience in our stores.

• Advising customers and handling customer requests relating to online pickup, product returns, exchanges, repairs, or purchase processing with passion, a customer focus, and competence
• Administrative activities related to the sales process, financing, or purchases on invoice
• Serving as a contact person for internal and external partners or product suppliers for all repair-related processes
• Actively supporting customer events
• Maintaining a positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implementing prescribed national standard guidelines, processes, and behaviors

• Successfully completed service-oriented vocational training, ideally in hospitality, retail, or the events industry
• Knowledge of and interest in products and trends in the consumer electronics sector
• Strong customer and service orientation
• Strong communication and execution skills, as well as a solution-oriented way of working
• A team player who enjoys achieving success together
• Willingness to support the team in the afternoons, evenings, and on Saturdays