Customer Advisor Customer Service

MediaMarktSaturn Germany, with its brands MediaMarkt and SATURN, is number one in Experience Electronics. For the store in Lübeck, new colleagues are wanted who are enthusiastic about really good technology and want to help shape the customer experience in the store. Department: Store - Checkout / Info / Service. Entry level: career starters.

• You advise our customers and handle customer requests regarding online pickup, product returns, exchanges, repairs, and purchase processing (checkout) – passionately, customer-focused, competently
• You carry out administrative tasks related to the sales process, financing, purchase on invoice, etc.
• You are in contact with internal and external partners or product suppliers on all processes related to repairs
• You actively support customer events
• You take a positive and proactive attitude toward customers and offer simple, efficient solutions to customer complaints
• You follow and implement the prescribed national standard guidelines, processes and behaviors

• You have a completed service-oriented vocational training (ideally hospitality & retail, event industry)
• You have knowledge of and interest in products and trends in the consumer electronics industry
• You have a strong customer and service orientation
• You are a strong communicator, good at getting things done and work in a solution-oriented way
• You are a team player and enjoy shared success
• You are willing to support the team in the afternoons / evenings and on Saturdays