Customer Advisor Customer Service, Focus on Checkout

MediaMarkt Leipzig-Paunsdorf is looking for support in the store area Checkout / Info / Service. The role covers customer advice and customer service with a focus on the checkout, with 25 working hours. Type of employment by agreement.

• Advising our customers and handling customer requests regarding online pickup, product returns, exchanges, repairs or purchase processing (checkout) - passionate, customer-focused, competent
• Administrative tasks related to the sales process, financing or buying on invoice, etc.
• Marketing our products on the various online platforms
• Contact person for internal and external partners or product suppliers for all processes around repairs
• Active support at customer events
• Positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implementing prescribed national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends in the consumer electronics industry
• Strong customer and service orientation
• Strong communication skills, ability to get things done and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoons / evenings and on Saturdays