Customer Advisor Customer Service

MediaMarktSaturn Germany, with its brands MediaMarkt and SATURN, is number one in Experience Electronics. For the store in Schwäbisch Gmünd, new colleagues are wanted who are enthusiastic about really good technology and want to help shape the customer experience.

• Advising our customers and handling customer requests regarding online pickup, product returns, exchanges, repairs or purchase processing – passionate, customer-focused, competent
• Administrative tasks related to the sales process, financing or purchase on invoice
• Contact person for internal and external partners or product suppliers on all processes related to repairs
• Active support at customer events
• Positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implementing prescribed national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends in the consumer electronics industry
• Strong customer and service orientation
• Strong communication skills, strong implementation skills and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoons / evenings and on Saturdays