Customer Advisor Customer Service

You are the first point of contact for customers with problems and provide an outstanding omnichannel shopping experience - passionate, customer-oriented, competent. You give customers the appropriate attention regarding product returns, exchanges, alterations, repairs, etc. You carry out administrative tasks related to the sales process, financing, purchase on account, etc. You are the first point of contact for your team colleagues (m/f/d) for questions about service offerings in the store. You coordinate tasks of your team colleagues according to your manager's specifications and promote efficient cooperation. You are in contact with internal and external partners or product suppliers regarding all processes related to repairs. You ensure that all guidelines and processes in the area of cash desk / information / service are complied with.

You are the first point of contact for customers with problems and provide an outstanding omnichannel shopping experience - passionate, customer-oriented, competent. You give customers the appropriate attention regarding product returns, exchanges, alterations, repairs, etc. You carry out administrative tasks related to the sales process, financing, purchase on account, etc. You are the first point of contact for your team colleagues (m/f/d) for questions about service offerings in the store. You coordinate tasks of your team colleagues according to your manager's specifications and promote efficient cooperation. You are in contact with internal and external partners or product suppliers regarding all processes related to repairs. You ensure that all guidelines and processes in the area of cash desk / information / service are complied with.

You have a successfully completed service-oriented vocational training (ideally hospitality & retail, event industry). You bring professional experience in retail and have an excellent understanding of service. You have knowledge of and interest in products and trends in the consumer electronics industry. You have a strong customer and service orientation. You are communicative and implementation-oriented. You bring a high level of coordination and organizational skills. You are a team player and enjoy shared success. You are willing to support the team in the afternoons/evenings and on Saturdays.