Customer Service Advisor with a Focus on Checkout

Customer service at Media Markt Schwäbisch Hall, focusing on checkout, purchases and customer enquiries. Employment type and working hours by agreement.

• Advise customers and handle enquiries about online order collection, product returns, exchanges, repairs and purchases at the checkout with enthusiasm, expertise and a focus on the customer
• Carry out administrative tasks related to sales, financing, purchases on account and similar processes
• Market our products on various online platforms
• Stay in contact with internal and external partners or product suppliers about all repair processes
• Actively help with customer events
• Take a positive and proactive approach to customers and offer simple, efficient solutions to complaints
• Follow and apply the required national standards, processes and codes of conduct

• You have completed vocational training in a service role, ideally in hospitality, retail or the events industry
• You know about and are interested in consumer electronics products and trends
• You have a strong focus on customers and service
• You communicate well, put plans into action and focus on solutions
• You are a team player and enjoy shared success
• You are willing to support the team in the afternoons, evenings and on Saturdays