Customer Service Advisor
Original title: Kundenberater Kundenservice (m/
This job is at MediaMarktSaturn Retail Group. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Einzelhandel / Consumer Electronics
Salary
Competitive salary
Listing data as of November 1, 2026
About this Apprenticeship
- You advise our customers and handle customer inquiries regarding online pickup, product returns, exchanges, repairs, purchase processing (cashiering) – passionately, customer-oriented, competent
- You carry out administrative tasks related to the sales process, financing, purchase on account, etc.
- You are in contact with internal and external partners or product suppliers regarding all processes related to repairs
- You actively support customer events
- You adopt a positive and proactive attitude towards customers and offer simple, efficient solutions for customer complaints
- You comply with and implement specified national standard guidelines, processes and behaviors
What You'll Learn
- You advise our customers and handle customer inquiries regarding online pickup, product returns, exchanges, repairs, purchase processing (cashiering) – passionately, customer-oriented, competent
- You carry out administrative tasks related to the sales process, financing, purchase on account, etc.
- You are in contact with internal and external partners or product suppliers regarding all processes related to repairs
- You actively support customer events
- You adopt a positive and proactive attitude towards customers and offer simple, efficient solutions for customer complaints
- You comply with and implement specified national standard guidelines, processes and behaviors
Requirements
- You have a successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
- You have knowledge of and interest in products and trends in the consumer electronics industry
- You have a pronounced customer and service orientation
- You are strong in communication, strong in implementation and work solution-oriented
- You are a team player and enjoy shared success
- You are willing to support the team also in the afternoons/evenings and on Saturdays
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