Customer Service Advisor

Advise customers and handle requests related to collection, returns, exchanges, repairs and purchasing at the MediaMarkt Lübeck-Dänischburg store.

• Advise customers on online collection, product returns, exchanges, repairs and purchase processing
• Handle administrative tasks related to sales processes, financing and purchases on account
• Liaise with internal and external partners and product suppliers on repair processes
• Actively support customer events
• Respond to customer complaints with a positive, proactive attitude and provide simple, efficient solutions
• Follow and implement national standard guidelines, processes and conduct requirements

• Successfully completed service-oriented vocational training, ideally in hospitality, retail or the events industry
• Knowledge of and interest in consumer electronics products and trends
• Strong customer and service orientation
• Strong communication and execution skills with a solution-oriented approach
• Team player who enjoys shared success
• Willingness to support the team in the afternoons, evenings and on Saturdays