Customer Service Specialist E-Commerce (Full-time, 40 hrs/week) 100% remote

NEWA-Vertriebs GmbH, based in Mainz, is a reliable sales specialist for high-quality branded products in the electrical installation assortment. Teamwork, flat hierarchies and respectful interaction shape the culture. The position is 100% remote anywhere in Germany.

Processing of customer complaints; creation of credit notes or replacement deliveries; documentation of complaint cases and creation of statistics; interdisciplinary cooperation (e.g. purchasing, sales) to develop corrective measures; raising of objections; monitoring of processes.

Completed commercial vocational training; proficient user skills in MS Office products; structured, goal-oriented and reliable way of working; organisational skills, resilience and cross-departmental thinking.

Family-like corporate culture with flat hierarchies and short decision-making paths; dynamic, young team; flexible working hours and 100% remote work anywhere in Germany; varied tasks with high personal responsibility and freedom to implement own ideas; crisis-proof employer in a stable industry; 30 days' holiday plus special leave, holiday and Christmas bonuses; extensive corporate benefits portfolio; wide range of further training and team events.