International Customer Service Employee at the Headquarters in Treppendorf

As an employee in International Customer Service at Thomann's headquarters, you help customers find the right music equipment. Thomann is the world's largest mail-order seller of instruments and music equipment. The position is full-time, on site or mobile.

• You process orders, create quotes and manage customer accounts
• You look after our international customers by phone, email and chat and represent their concerns and interests
• You are responsible for an area and independently decide on initiating and coordinating returns, exchanges, credit notes and repairs
• You take care of smooth handling of orders and services
• You work continuously with our specialist service and the workshops and coordinate with them
• You provide product advice and translation work together with our specialist departments

• You speak fluent English and ideally one more foreign language, spoken and written
• You already have experience in looking after and advising customers
• You show a high level of initiative, commitment, teamwork and goal orientation
• Competent, courteous dealings with customers are among your strengths
• You have experience using a PC and common office applications