Medical Assistant for Patient Management

Medical assistant for patient management in the Department of Diagnostic and Interventional Radiology, Call Center.

• Telephone patient care and appointment management for radiological examinations
• Coordination of appointment requests, referrals and assignments
• Information on examination preparation and organizational processes for patients
• Receipt of inquiries from referring physicians and forwarding of medically relevant information to specialists
• Maintenance of patient data in RIS and SAP as well as administrative support for findings dispatch and service verification

• Completed vocational training in healthcare, e.g. as a Medical Assistant (MFA) or Office Management Assistant, alternatively at least two years of professional experience in a call center or in radiology in a hospital setting
• Confident handling of medical terminology
• Experience working with hospital IT systems, ideally RIS and SAP
• Strong communication skills and empathy in dealing with patients
• Careful and data-protection-conscious work approach