1st-Level Support Employee

As an employee (m/f/d) in first-level support / user help desk (m/f/d), you make sure technical requests are solved quickly, clearly and reliably.

• You receive technical issues by phone and email and manage their quick initial handling.
• You handle known error patterns directly in 1st level support and guide users safely through suitable solutions.
• You analyze and prioritize customer requests while documenting all steps cleanly in the ticket system.
• You keep internal knowledge management up to date by maintaining content and creating new entries.
• You create user guides that are clear and practical for colleagues and internal customers.

• You have completed technical or commercial vocational training, or alternatively proven experience in IT support.
• Ideally you already know the support processes at BGW.
• Technical understanding and genuine interest in digital topics set you apart.
• You work confidently and routinely with MS Office (Word, Excel, Outlook).
• You live service orientation in direct contact with users, act reliably and grasp problems quickly.
• Communication comes easily to you, you analyze in a structured way and work independently and goal-oriented.
• Very good German skills in speaking and writing (C1) round off your profile.