Expert Customer Care Experience

We love what we do. From day one and every day anew. This is how Condor became the airline it is today. We continuously develop further, recently with the renewal of our fleet and our new brand appearance. Our stripes are a lifestyle: timeless, elegant, and unmistakable for decades – just like us. As an airline we not only travel the world and reach new heights. We connect people and build bridges between cultures and regions. Our employees are just as diverse as our numerous destinations. Whether on the ground or in the air: we are a crew and ready for take-off – are you too? Apply now and become part of our crew.

Regular quality checks of service providers and joint calibration with service providers to maintain and develop common standards. Derivation and tracking of improvement measures. Independent creation and regular control, currency review, and optimization of knowledge documents, work instructions, process descriptions, and training materials. Participation in 3rd level support: two-way communication with service providers to ensure they are informed about all Condor aspects. Obtaining feedback on processes, products, systems, training, and work instructions and forwarding to other departments. Handling customer escalations. Support in developing processes, systems (e.g. CRM or telephony software) and AI-supported solutions. User management for Customer Care applications. Independent handling of special tasks and projects. Participation in rotating on-call duty (urgent queries from service providers outside regular working hours and in crisis situations) in the Customer Care team.

Completed vocational training and first knowledge in tourism, ideally at an airline (e.g. Customer Relations) or a service center. Knowledge in complaint management and EU Regulation EU261/2004. Structural and analytical thinking. Strong self-initiative and willingness for multi-day business trips to service provider locations. Professional communication at all levels and very good written and verbal expression skills (German/English). Precise, independent, and careful working style with strong organizational talent. Proficiency in Excel, PowerPoint, Word and willingness to learn CRM software (Salesforce). First experience with AI applications (e.g. Microsoft Copilot or ChatGPT).

Atmosphere – through a likeable and motivated team and flat hierarchies. Excitement – through an interesting and varied activity in a fascinating industry. Development – through competent onboarding and training and development opportunities. Benefits – through attractive travel discounts and social benefits alongside industry-standard remuneration.