Station Passenger Service Specialist

DB Zeitarbeit GmbH is seeking a station passenger service specialist for a temporary full-time assignment with DB InfraGO AG in Offenburg, starting as soon as possible. Your employment contract will be with DB Zeitarbeit GmbH. The work takes place on site; hybrid work is not possible.

• Represent Deutsche Bahn at the station and help keep customers satisfied
• Direct passenger flows within the station and to and from buses at the bus stop
• Provide information about platform changes, service disruptions, cancelled trains, missed connections and alternative journeys
• Help passengers load bicycles, pushchairs and luggage
• Help passengers board and leave trains when needed
• Help people with reduced mobility on the platform
• Provide information and assistance to passengers and customers travelling with bicycles in and around the station and on the platform

• Completed vocational training in a service role, such as retail, hairdressing or chain restaurant operations
• Experience in the service industry and working with customers
• Willingness to work a three-shift schedule with early, late and night shifts, including weekends and public holidays
• Confident, friendly manner, attentiveness and a focus on customers, along with a neat appearance and good manners
• Willingness to wear company clothing
• Good German skills; English skills are desirable