Expert (Customer Service Forecasting)

We are looking for an immediate start: Expert (Customer Service Forecasting) (f/m/d) YOU KNOW A LOT AND WOULD LIKE TO APPLY EVERYTHING? WE OFFER GREAT OPPORTUNITIES FOR PROBLEM SOLVERS. Welcome to the Post & Parcel Germany division of DHL Group. As the leading postal and parcel service provider, the shipping of letters, goods and parcels is our core business. And we fulfill this social mission with a special passion: As a strong, entrepreneurial team we find solutions, shape change and take responsibility. We connect people and improve their lives. Post & Parcel Germany is growing – with new tasks for positive-thinking doers. This is your chance! These challenges await you: As a Customer Service Forecasting Expert, you are responsible for the development, further development and interpretation of forecasting models to control customer service volumes. You thus make a significant contribution to the optimization of resource planning and data-based decision-making.

• Development of forecasting models (time series, ML) for contact volumes
• Identification of drivers & patterns in data
• Ensuring data quality & model quality
• Preparation of insights & derivation of action recommendations
• Collaboration with specialist department & IT and reporting

• Experience in forecasting, analytics and data science
• Very good knowledge of Python & SQL and BI tools
• Understanding of data, models & business contexts
• Ability to explain complex content simply