Service Administration Clerk - ID: 15897

Dussmann Refrigeration and Air Conditioning is seeking an administrative professional for its service office in Bischofsmais. This permanent, full-time role covers coordinating service visits, billing and customer support.

• Receive fault reports and schedule orders, technicians and material orders in the digital system
• Coordinate maintenance and fault management
• Implement customer-specific work instructions
• Manage documentation for service and maintenance visits
• Check and complete customer service billing
• Invoice service and maintenance work
• Handle unresolved outstanding receivables
• Prepare reports and records
• Maintain the on-call schedule in the digital system
• Help prepare and carry out stocktaking
• Check and process supplier invoices
• Maintain customer records and contracts
• Support customers, arrange appointments and clarify issues
• Help train apprentices

• Completed vocational training in industrial business administration, office administration or office communication, or comparable commercial training
• Experience in a service-focused skilled trade or scheduling is desirable
• Confident use of common Office applications
• Willingness to learn and an aptitude for other software
• Strong communication and teamwork skills
• Basic technical understanding of the industry
• Strong customer focus, commitment, independence and sense of responsibility