Employee in the HMA Customer Service Center

Phone advice and support for prospects and customers in the property/motor insurance and pet insurance lines at HanseMerkur's HMA Customer Service Center in Hamburg.

• You handle phone (initial) advice and support for prospects and customers and process the resulting requests in the property/motor insurance and pet insurance lines
• You also process incoming customer inquiries via live chat and ensure service-oriented and solution-oriented customer support
• In this context, you record and maintain customer data
• Processing existing-contract and cancellation cases and creating certificates are also part of your tasks
• You are also responsible for initial claims management measures
• You work closely with in-house departments and external service providers

• You have completed vocational training in the insurance field
• Ideally, you already have product knowledge of the property/motor insurance and pet insurance lines
• (Initial) work experience in customer service is also an advantage
• You greatly enjoy working with people and advising customers
• You are a team player and count helpfulness and flexibility among your strengths
• Confident written and spoken communication and a careful way of working come naturally to you