Risk Underwriter with Application and Portfolio Management in Private Health Insurance

HanseMerkur is looking for a risk underwriter (m/f/d) at its Hamburg site for application and portfolio management in private health insurance. The role covers contract design, medical risk assessment, and advising and supporting sales partners and customers.

• You handle contract design in new and existing health insurance business and ensure that all contract contents are implemented correctly and in a customer-oriented way.
• You carry out medical risk assessment and general application review and make well-founded decisions based on your expertise.
• You advise and support sales partners and customers by phone and in writing, answer questions competently and ensure service-oriented communication.
• You handle phone inquiries through to completion so that customer concerns are solved quickly, reliably and satisfactorily.
• You work closely in a team to continuously optimize processes and further develop service quality.

• You have a completed apprenticeship as an insurance and finance clerk – this qualification is mandatory.
• You bring medical expertise that enables sound and reliable risk assessment.
• You work confidently with common systems, including Genesys Cloud, and are at ease in digital work environments.
• You are a quick learner with a lot of initiative and handle tasks in a focused and efficient way.
• You are a team player and open-minded, enjoy working with others and support a positive team dynamic.
• Your working style is independent and structured, marked by high commitment, even in demanding situations.
• You have strong advisory and social skills and treat customers and colleagues professionally and respectfully.
• You communicate clearly and convincingly and have the assertiveness needed to represent decisions confidently.