Customer Support Engineer

Technical support for customers with questions and problems within 2nd and 3rd level support. Processing of fault reports and service requests. Analysis and resolution of technical problems including documentation of solutions and workflows. Performance of regular maintenance work as well as software updates and patches to ensure system stability. Implementation and monitoring of release processes for customer installations. Collaboration with the development team to improve release quality and stability.

Technical support for customers with questions and problems within 2nd and 3rd level support. Processing of fault reports and service requests. Analysis and resolution of technical problems including documentation of solutions and workflows. Performance of regular maintenance work as well as software updates and patches to ensure system stability. Implementation and monitoring of release processes for customer installations. Collaboration with the development team to improve release quality and stability.

Completed training in IT or comparable qualification. Basic knowledge of network technology and IT administration as well as basic knowledge of Microsoft products (e.g., Teams). Strong customer orientation and communication skills. Analytical thinking, structured way of working, and resilience. Teamwork and willingness to learn. Very good German language skills (C1) both written and spoken.

Take responsibility and use your creative freedom to realize your own ideas. Benefit from internal and external training that advances you professionally and personally. Enjoy benefits such as BusinessBike, EGYM Wellpass, Corporate Benefits, and a subsidy for public transport. In addition to a VWL subsidy, we offer you a company pension scheme and a daycare subsidy. Whether surfing, hiking, mountain biking, or golfing – our diverse employee events have something for everyone!