Assistant Front Office Manager

Assistant Front Office Manager (m/f/d) at the Cologne Marriott Hotel. You look after guests with passion and smoothly coordinate daily hotel operations, including as Duty Manager.

• Guest care: You are the first point of contact for our guests and ensure their concerns and wishes are met promptly and professionally.
• Complaint management: You handle complaints confidently and solution-oriented to ensure the best possible guest experience.
• Quality assurance: You monitor service quality in all areas of the hotel and ensure our high standards are met.
• Coordination: You are responsible for the smooth running of daily hotel operations, especially during your shifts as Duty Manager.
• Communication: You coordinate cooperation between the different departments and make sure all relevant information is passed on in time.
• VIP care: You look after our VIP guests and ensure their stay is unforgettable.
• Representation: You represent the hotel externally and ensure a positive and professional impression on our guests.
• Project support: You support the Front Office Manager on various projects and contribute to their success.
• Deputizing: In the absence of the Front Office Manager you take over their tasks and ensure smooth operations.

• Several years of experience in upscale hospitality, ideally in a comparable position.
• Planning, coaching, delegation and team building skills.
• Sound knowledge of guest services and hotel management.
• High social competence, strong communication skills and a pronounced service orientation.
• You are able to keep an overview and act with priorities, even in stressful situations.
• Fluent German and English are a must; further foreign languages are an advantage.