Customer Advisor Customer Service Focus Customer Experience

Ensure an excellent shopping experience through proactive greeting and quick orientation of customers in the store Guarantee check-in for online booked appointments as well as arrangement and coordination of consultation appointments Proactive information sharing about current promotions to customers and ensure non-buyers get the opportunity to meet their needs Collaboration with the Solution Manager to create customer-oriented solutions Conduct customer surveys Farewell customers for long-term customer loyalty

• Ensure an excellent shopping experience through proactive greeting and quick orientation of customers in the store
• Guarantee check-in for online booked appointments as well as arrangement and coordination of consultation appointments
• Proactive information sharing about current promotions to customers and ensure non-buyers get the opportunity to meet their needs
• Collaboration with the Solution Manager to create customer-oriented solutions
• Conduct customer surveys
• Farewell customers for long-term customer loyalty

• Excellent customer and service orientation to promote a positive and welcoming atmosphere in the store
• Pronounced service understanding as well as understanding of our business model
• High communication skills and empathy
• Coordination and organizational strength for efficient planning of consultation appointments
• Team player with joy in shared success
• Willingness to support the team also in afternoons, evenings and on Saturdays