Working Student 1st Level in the Customer Service Center

At PHOENIX Pharmahandel GmbH & Co KG, headquarters in Mannheim, the position of Working Student 1st Level in the Customer Service Center (m/f/d) is available immediately, initially limited to one year. Working hours are between 8:30 and 10:00 and between 15:30 and 18:30.

• Receiving and handling incoming customer enquiries by phone and digital service channels
• Clarifying standard enquiries about orders, availability, delivery status, returns, complaints and general service processes
• Taking orders and entering and processing customer orders according to defined process rules
• Checking, maintaining and documenting customer information in CRM, telephony and back-office systems
• Complying with defined service levels, quality standards and documentation guidelines

• Good German skills, spoken and written
• Completed vocational training is an advantage
• Confident use of common PC applications and digital tools
• Service-oriented manner when dealing with customers