Customer Advisor Customer Service Focus Customer Experience

MediaMarktSaturn Germany is the number one in Experience Electronics with the brands MediaMarkt and SATURN. This describes our range of services for our customers – customer experience and personal advice on site and in their vicinity. As a successful omnichannel provider, we closely link our stationary markets with our online shops and mobile shopping apps. That is why we are looking for new colleagues for our markets who are enthusiastic about really good technology. Colleagues who want to help shape the customer experience in our markets. The best solutions arise when different perspectives come together. Diversity is the key to achieving our vision of becoming an Experience Champion. We value diversity and promote equal opportunities and inclusion – become part of our team! For us, “Let’s Go!” is not just a slogan, but an attitude. We love technology and we want to inspire. We have fun and we want to inspire. Our customers and our team. That is why we are looking for people who share this spirit with us. People with passion. Who look forward to shaping the shopping experience of the future together with 50,000 employees across Europe.

Ensuring an excellent shopping experience through proactive greeting and quick orientation of customers in the market Ensuring check-in for online booked appointments as well as arranging and coordinating consultation appointments Proactive communication of current promotions to customers and ensuring that non-buyers get the opportunity to meet their needs Collaboration with the Solution Manager to create customer-oriented solutions Conducting customer surveys Farewell of customers for long-term customer loyalty

Excellent customer and service orientation to promote a positive and welcoming atmosphere in the market Pronounced service understanding and understanding of our business model High communication skills and empathy Coordination and organizational strength for efficient planning of consultation appointments Team player with joy in shared success Willingness to support the team also in the afternoons, evenings and on Saturdays