Customer Advisor Customer Service with Focus on Customer Experience

MediaMarktSaturn Germany is looking for new colleagues for the Media Markt Berlin-Mitte store who are enthusiastic about technology and want to help shape the customer experience in the store. Department: Store - Checkout / Info / Service. Employment type: part-time.

• Ensuring an excellent shopping experience through proactive greeting and quick orientation of customers in the store
• Ensuring check-in for appointments booked online as well as arranging and coordinating consultation appointments
• Proactively informing customers about current promotions and ensuring that non-buyers have the opportunity to meet their needs
• Working with the Solution Manager to create customer-oriented solutions
• Conducting customer surveys
• Bidding customers farewell for long-term customer loyalty

• Excellent customer and service orientation to promote a positive and welcoming atmosphere in the store
• Strong sense of service and understanding of our business model
• High communication skills and empathy
• Strength in coordination and organization to plan consultation appointments efficiently
• Team player who enjoys shared success
• Willingness to support the team in the afternoons, evenings and on Saturdays