Customer Service Advisor

MediaMarktSaturn Germany is number one in Experience Electronics with the MediaMarkt and SATURN brands. This describes our range of services for our customers – customer experience and personal advice on site and in their vicinity. As a successful omnichannel provider, we closely link our stationary markets with our online shops and mobile shopping apps. That is why we are looking for new colleagues with a passion for really good technology. Colleagues who want to help shape the customer experience in our markets. The best solutions emerge when different perspectives come together. Diversity is the key to achieving our vision of becoming the Experience Champion. We value diversity and promote equal opportunities and inclusion – become part of our team!

• You advise our customers and handle customer concerns regarding online pickup, product returns, exchanges, repairs, purchase processing (cashiering) – passionately, customer-oriented, competent
• You carry out administrative tasks related to the sales process, financing, purchase on account, etc.
• You are in contact with internal and external partners or product suppliers regarding all processes related to repairs
• You actively support customer events
• You adopt a positive and proactive attitude towards customers and offer simple, efficient solutions for customer complaints
• You comply with specified national standard guidelines, processes and behaviours and implement them

• You have a successfully completed service-oriented vocational qualification (ideally hospitality & retail, event industry)
• You have knowledge of and interest in products and trends in the consumer electronics industry
• You have a strong customer and service orientation
• You are a strong communicator, strong in implementation and work in a solution-oriented manner
• You are a team player and enjoy shared success
• You are willing to support the team in the afternoons/evenings and on Saturdays