Administrator Key Account Management

You support Key Account Management at HLS Handel- und Lager Service GmbH in Cologne with administrative and operational processes and independently take responsibility for defined tasks and projects. Full-time, permanent.

• You maintain customer, master and contact data in the CRM system
• You document customer contacts and keep lists, filing and folder structures up to date
• You create and send standardized documents based on existing templates
• You help organize appointments, take minutes and maintain action and task lists
• You support reports and evaluations through data extraction and plausibility checks
• You ensure data and document quality, check for duplicates and verify required fields
• You handle standardized customer inquiries and forward them when needed
• You communicate independently within clearly defined standard processes
• You prepare standardized calculations within set thresholds and price models
• You prepare analyses and evaluations of customer potential and optimization options
• You coordinate internal approvals and signature rounds
• You check approved order parameters for completeness and hand them to the responsible deployment or project planning
• You maintain templates and checklists after approval
• You provide administrative support at events and goods exchanges
• You work closely with the Team Lead Key Account Management and the Data Management, Controlling and Operations departments

• You have a successfully completed degree with a focus on business administration or a comparable field
• You have experience in commercial administration, back office, or a comparable role
• Confident use of MS Office and ideally experience with CRM applications
• Knowledge of Salesforce is an advantage
• Basic knowledge of sales, order and customer processes
• Experience in document management and in maintaining and checking data
• A careful, structured and reliable way of working
• Strong organizational skills and a good understanding of standardized processes
• A service-oriented way of working and precise written communication
• The ability to spot inconsistencies in data and documents on your own and resolve them following defined processes
• Enjoyment of working with different internal teams and departments
• A high quality awareness and confident handling of confidential information