Technical Sales Support

Technical Sales Support ensures competent, solution-oriented technical advice for customers and sales, actively supporting sales success and customer satisfaction. The goal of the role is to create measurable value for customers through solid product expertise, precise technical clarification and identification of suitable alternatives (including the own brand RS Pro).

• Technical advice and support for internal and external customers across all relevant communication channels (phone, email, live chat, CRM)
• Clarifying and solving product- and application-specific technical questions, where necessary in coordination with suppliers and manufacturers
• Supporting sales with product selection, alternative items, accessories and targeted positioning of the own brand RS Pro
• Technical preparation of customer inquiries, tenders and projects (tender and bid management, bills of materials, cross-referencing)
• Passing on knowledge through training sessions for customers, sales and internal teams
• Close cooperation with suppliers, manufacturers and internal interfaces (e.g. Product & Supplier Management, Category Management)
• Organizing and running roadshows, customer events and in-house trade fairs
• Carrying out stock analyses and product identification at the customer's site
• Support with special procurements and project-specific requirements
• Identifying new customer, project and upselling potential and passing it on to the responsible sales manager
• Active support in improving the presentation of products and solutions to customers
• Maintaining and documenting all activities, customer contacts and opportunities in the CRM system

• Completed technical vocational training or a completed degree, e.g. in electrical engineering, automation engineering, mechatronics or comparable
• First experience in a sales or customer-oriented environment desirable
• Technical understanding of products, applications and customer solutions
• Confident use of MS Office; SAP knowledge is an advantage
• Fluent German, good English skills, spoken and written
• Strong service and customer orientation
• Strong communication skills and team spirit
• Independent, structured way of working
• Reliability, resilience and sense of responsibility
• Willingness to travel (10 - 20 %)