Customer Service Employee

Start as a team player at Rutronik! The world of electronics is our home. As one of the world's leading companies for the distribution of electronic components with more than 1,500 employees at 76 locations around the globe, we are continuously looking for reinforcement.

Ensuring smooth order processing for assigned customers – from forecast and order receipt to shipping and invoicing. Customer support as central contact person for forecasts, delivery dates, backorders, and contract-related topics. Monitoring and processing of EDI interfaces as well as clarification of faulty forecast and order imports. Control of customer contracts, safety stocks, and backorders as well as initiation of necessary escalation measures. Support of consignment warehouses including stock reconciliation, inventories, and required correction postings. Processing of self-billing processes in SAP as well as coordination with sales, material management, logistics, quality, and finance.

Completed commercial training, ideally with a focus on logistics, order processing, or supply chain management. Professional experience in customer order processing, forecast management, or a comparable interface function. Good understanding of supply chains, inventory management, and customer-related logistics processes. Confident use of SAP as well as ideally experience with EDI interfaces and consignment warehouses. Structured, service-oriented way of working as well as good German and English skills.

Company Bike: Lease your desired bike easily via Company Bike. Christmas party and other events: Celebrate together at Christmas party and events. Fitness studio subsidy: We subsidize your training at the fitness studio. Free drinks: Coffee, tea, and water available free of charge. Canteen cost sharing: We subsidize your lunch in the nearby canteen. Physiotherapy: Weekly physiotherapy with a small co-payment. Psychological counseling: Anonymous psychological counseling when needed. Language courses: Individual, group, or classroom courses possible. Company pension scheme: We support your pension provision. Further training: Further training is promoted – internally and externally. Job ticket: We subsidize your Deutschlandticket. Financial grants: Financial grants for special concerns.