Office Management Clerks

Imagine holding the threads together behind the scenes and ensuring that the diverse tasks of a major city administration run smoothly. In the various offices of the state capital Düsseldorf, you are an important point of contact and help make processes efficient. You organize office management processes, coordinate appointments, maintain contacts, and handle inquiries from citizens. With your organizational talent, communication skills, and service mindset, you help ensure that the administration works in a modern, citizen-oriented, and reliable manner. Here you take on responsibility, work in varied task areas, and gain exciting insights into the diverse life of a major city administration.

You organize and coordinate office management and project-related processes in various areas of the city administration. You support secretarial and assistance tasks and assist in organizing appointments and meetings. You design, document, and maintain customer relationships in internal and external communication. You process citizen inquiries in a service- and goal-oriented manner and assist in handling internal correspondence. You research, present, and secure information for various work areas. During your apprenticeship, you will be deployed in various offices and areas of the city administration, giving you a diverse insight into the different organizational units. The focus of your practical training lies in secretariats and assistance areas. Through changing deployment locations, you will get to know different working environments and departments within the city administration and gain a comprehensive insight into the municipal administrative structure. Theoretical training takes place at an institute for municipal administration and at the Max Weber Vocational College (Suitbertusstraße 163-165, 40223 Düsseldorf). You attend the institute once or twice a week during your practical training. Subjects include administrative, state, municipal, and social law as well as administrative business economics. Additionally, block courses take place at the Max Weber Vocational College. Besides general subjects German and Politics, job-related topics such as office and business processes, control and monitoring, and foreign language communication are on the schedule.

You have at least a Hauptschulabschluss Typ A (after grade 10). You have an inclination for written administrative work. You have good oral and written communication skills. You are open, friendly, and service-oriented. You show initiative and commitment.

Training Center: Our training center is your central point of contact for everything related to your apprenticeship: here you receive support with questions, personal advice, and guidance – from your start to successful completion. Additionally, we promote exchange and community through joint activities and after-work events. Trainee Shared Flat: In our exclusive and modern trainee shared flats, you can live affordably in a central location while making contacts with other junior staff. Part-time Vocational Training: The city offers people in special life situations, such as young parents, caregivers, refugees, or people with disabilities, part-time training under certain conditions to enable a successful vocational training. EU Trainee Program: Düsseldorf is a cosmopolitan, international city in the heart of Europe. As an EU trainee, you can complete an internship abroad in Europe under certain conditions to broaden your horizons. Company Offers & Ticket: Benefit from attractive discounts with numerous providers and use the discounted company or Deutschlandticket for public transport. Training, Sports, and Support Offers: All junior staff benefit from offers that advance them while being fun: seminars, sports, courses, and personal support included. Career & Prospects: With personal and professional suitability, there are good chances of being hired after your apprenticeship or studies. Prerequisites are corresponding personnel demand, a vacant position, and the respective budget situation. In case of hiring, we accompany you with attractive further training and development programs and actively support you on your further career path. Modern Equipment: At the start of your apprenticeship or studies, you receive your own laptop if you have a screen workplace. This allows you not only to learn better but also to work mobile from home or on the go, if the activity permits.