Contact Center Agent
Original title: Contact Center Agent/
This job is at Universitätsklinikum Tübingen. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Healthcare
Salary
Competitive salary
Listing data as of November 7, 2026
About this Apprenticeship
Location: Tübingen The Contact Center (telephone exchanges of the University and University Hospital) acts as the first point of contact for extension -29-0 and is responsible for connecting over 20,000 lines in selected areas.
What You'll Learn
- Connecting telephone calls according to phone numbers (incoming and outgoing)
- Providing general and specialized information to university and university hospital staff and to patients, customers or business partners of the University and University Hospital Tübingen
- Individual greeting upon recognition of the dialed service numbers
- Providing information and forwarding calls according to specified criteria depending on the selected service numbers
- Recording and providing information of patient, customer or business partner messages to the relevant departments
Requirements
- Completed vocational training (hotel industry, medical practice or comparable) or comparable qualification with several years of professional experience
- Pronounced service and customer orientation and communicative competence as well as teamwork skills
- Proficiency in correspondence, spelling skills and confidence in formulation
- Foreign language skills and knowledge of medical terminology are an advantage
- Secure IT/EDV skills, Office applications (Word, Excel, PowerPoint, etc.)
- Willingness to work shifts is required.
What Universitätsklinikum Tübingen offers
- Work in the versatile environment of a university hospital, which focuses on medical research and teaching in addition to patient care.
- Future security: secure job in the public service
- Future security: long-term perspective & planning security
- Career & Development: structured onboarding
- Career & Development: clinic's own academy
- Career & Development: diverse further training opportunities
- Career & Development: targeted career promotion
- Work-Life-Balance: clearly defined & reliable working hours (38.5 h at 100%)
- Work-Life-Balance: family-friendly working conditions
- Work-Life-Balance: long-term account & company anniversary days (TV UK)
- Health & Wellbeing: company medical service
- Health & Wellbeing: sports groups
- Health & Wellbeing: prevention courses
- Health & Wellbeing: discounts on fitness offers
- Attractive Remuneration: collective agreement & regular tariff increases
- Attractive Remuneration: company pension scheme (VBL)
- Attractive Remuneration: annual special payments (TV UK, TV-L)
- Attractive Remuneration: attractive public transport subsidy & employee discounts
- Attractive Remuneration: flexible working time models
- Attractive Remuneration: mobile working options
- Attractive Remuneration: company daycare center
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