Technical Helpdesk Expert Connectivity

You are the first point of contact for installers, technicians, and end customers, helping them get the most out of our smart and connected solutions. Thanks to your analytical mindset, you quickly identify connectivity issues and efficiently assist users in configuring our devices, their internet connections, our applications, and our cloud platforms. You manage technical cases from A to Z via our ticketing system and ensure clear, professional, and proactive communication with all parties involved. You collaborate with experienced specialists and internal experts to resolve complex technical issues and deliver rapid solutions to our customers. You go beyond solving everyday problems. By identifying recurring challenges and sharing your analyses, you contribute to the continuous improvement of our products, processes, and services. Thanks to your customer orientation, you turn every contact into a positive experience. Whether by phone, digitally, or via a ticket, you ensure that every customer feels heard, supported, and satisfied.

• You are the first point of contact for installers, technicians, and end customers, helping them get the most out of our smart and connected solutions.
• Thanks to your analytical mindset, you quickly identify connectivity issues and efficiently assist users in configuring our devices, their internet connections, our applications, and our cloud platforms.
• You manage technical cases from A to Z via our ticketing system and ensure clear, professional, and proactive communication with all parties involved.
• You collaborate with experienced specialists and internal experts to resolve complex technical issues and deliver rapid solutions to our customers.
• You go beyond solving everyday problems. By identifying recurring challenges and sharing your analyses, you contribute to the continuous improvement of our products, processes, and services.
• Thanks to your customer orientation, you turn every contact into a positive experience. Whether by phone, digitally, or via a ticket, you ensure that every customer feels heard, supported, and satisfied.

• Qualification: Experience in a technical support, IT helpdesk, or customer service environment is an asset. However, motivated candidates with a strong interest in technology are also welcome.
• Knowledge: You have an excellent analytical mind and adopt a structured approach to solving technical problems. Knowledge of Salesforce or a ticket management system is a plus.
• Personality: Curious and eager to learn, you enjoy discovering new technologies. Solution-oriented, you show initiative and enjoy helping customers. You communicate clearly, calmly, and professionally.
• Languages: You have a very good command of French and Dutch. You are also able to communicate easily in English in an international work environment.