Technical Helpdesk Expert Connectivity

Are you interested in connectivity, smart applications and solving technical problems? As Technical Helpdesk Expert Connectivity, you help both installers and end customers use our connected solutions and contribute to an optimal customer experience.

• You are the first point of contact for installers, technicians and end customers and help them get the most out of our smart, connected solutions.
• With your analytical insight, you quickly track down connectivity problems and smoothly guide users through configurations, internet connections of our devices, applications and cloud platforms.
• You manage technical cases from A to Z in our ticketing system and ensure clear, professional and proactive communication with all parties involved.
• You work with experienced specialists and internal experts to solve complex technical problems and get customers up and running again quickly.
• You look beyond today's problem. By spotting recurring challenges and sharing insights, you help continuously improve our products, processes and services.
• With your customer-focused attitude, you turn every contact into a positive experience. Whether by phone, digitally or via a ticket, you make sure customers feel heard and helped.

• Qualification: Experience in a technical helpdesk, IT support or customer support environment is an asset, but motivated candidates with a strong technical interest are also considered.
• Know-how and skills: You are analytically strong and work in a structured way when solving technical problems. Knowledge of Salesforce or a ticketing system is a plus.
• Personality: You are curious, eager to learn and like discovering new technologies. You think in terms of solutions, take initiative and gain energy from helping customers. You also communicate clearly, calmly and professionally.
• Language skills: You have a very good command of Dutch and French. You can also communicate fluently in English in an international work environment.