Apprenticeship as Dialogue Marketing Specialist

Three-year apprenticeship as a dialogue marketing specialist at a medium-sized bank in the Ruhr region. Shortening the programme is possible. The training covers customer advice, digital banking services, marketing and insight into various internal departments.

• Work in a customer dialogue centre
• Provide telephone customer advice for inbound and outbound calls
• Support customers with digital banking services
• Provide chat support and co-browsing
• Gain insight into marketing, media-based sales, retail banking and internal departments such as organisation and marketing

• Completed school education, at least an intermediate school certificate
• Interest in business topics
• Communication and teamwork skills
• Strong service orientation and customer focus
• Clear communication and command of the German language
• Organised and structured working style
• Sense of responsibility and reliability
• Enjoyment of using different communication channels and working with people
• Initial experience with digital media is an advantage