Complaint Management Specialist - Automotive Quality Management /
Original title: Mitarbeiter Reklamationsmanagement (m/
This job is at Aalberts Surface Technologies GmbH. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Quality Management
Salary
Competitive salary
Listing data as of November 13, 2026
About this Apprenticeship
The Surface Technologies business unit is part of the Dutch Aalberts group and offers heat treatment and surface coating processes at 90 sites worldwide. To strengthen the Surface Treatment division, a Complaint Management Specialist (m/f/d) in automotive quality management is wanted at the Kaufbeuren site.
What You'll Learn
- Independently handle and coordinate customer complaints according to IATF 16949 requirements
- Carry out and moderate error analyses using quality methods such as 8D, 5 Why, Ishikawa and FMEA
- Create, track and follow up 8D reports and effectiveness checks of measures taken
- Communicate with customers and internal departments within the complaint process
- Analyze quality deviations and initiate immediate, corrective and preventive actions
- Support the continuous improvement of processes and quality standards
- Work with production, production planning and technical order processing for lasting problem solving
Requirements
- Completed technical vocational training or degree in quality management, mechanical engineering, automotive engineering, production engineering or a comparable qualification
- Several years of experience in quality assurance, preferably in the automotive industry
- Experience handling customer complaints according to automotive standards
- Strong problem-solving and analytical skills
- Confident manner with customers
- Structured, independent and goal-oriented way of working
- Good communication and facilitation skills
- Very good German and good English, spoken and written
- Technical knowledge: quality standards IATF 16949, ISO 9001
- Quality methods: 8D methodology, 5 Why analysis, Ishikawa diagram, FMEA, Control Plan (PLP), Lessons Learned
- Testing and measuring technology: basic knowledge of measuring and testing technology, interpreting technical drawings and specifications, handling quality data and statistical evaluations
- IT skills: MS Office, ERP systems (e.g. Otec), CAQ systems (e.g. CAQ.Net)
- Desirable: knowledge of aluminium, surface, coating or manufacturing processes
What Aalberts Surface Technologies GmbH offers
- Performance-based pay
- Interesting and varied tasks in a dynamic environment
- Working independently with room to shape your work
- Individual further training and development opportunities
- Long-term prospects in a forward-looking company
- Passion for what we do
More Jobs Like This
More at Aalberts Surface Technologies GmbH
All jobs at this companyPurchasing & Internal Sales / Order Processing Employee
at Aalberts Surface Technologies GmbH
Listing data as of Nov 13, 2026
Office Manager / Team Assistant Berlin
at Aalberts Surface Technologies GmbH
January 1, 2027
Listing data as of Nov 3, 2026
Technical Assistant to the Plant Management Berlin
at Aalberts Surface Technologies GmbH
January 1, 2027
Listing data as of Nov 3, 2026
Other Services in Kaufbeuren
All Other Services jobs in KaufbeurenSalesperson / Specialist Advisor in Electronics Retail
at expert SE
Listing data as of Nov 13, 2026
Sales Assistant with Deputy Duties Part-time
at Lidl Stiftung & Co. KG
Listing data as of Nov 12, 2026
Sales Associate Part-Time
at Lidl Stiftung & Co. KG
Listing data as of Nov 12, 2026
A new Ausbildung tip every day
Short posts on interviews, CVs, visas and nursing. Follow us on Instagram.
Ready to start your career journey?
Build your complete application kit and take the first step towards your professional future in Germany.
